What by making sure the store is always clean

What
qualities must your employees possess in order for your business to succeed?

When it comes to the qualities I would
like to have in my employees, I would like them to have some if not all of the
following:

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HonestyWork
ethicPassionateUpbeatDetail
OrientedDependableSelf-motivatedTeam-orientedFlexible

 

I know this might seem like a very
common wish list for employees but someone who has all of these qualities might
be hard to find. As a small up and coming business, trying to find someone with
most of these qualities is very crucial to the success of Sweet Pea Repeats. I
will now go into each specific quality and what I would be looking for.

An employee can
have all the talent in the world, but without integrity and authenticity,
nothing will help the success of Sweet Pea Repeats.  Having an honest,
forthright employee at my store will help ensure that things are running smooth
when I am not there.

Having an employee who is willing to work very hard will also help the
success of Sweet Pea Repeats. Adaptability, persistence and hard work, are
the keys to success for my small business.have the willingness and the wherewithal to persist, and are willing to
work very hard, you will greatly improve your odds of success.

I was always told
growing up if you are passionate about your job you will never work a day in your
life.  Having employees who are just as passionate about Sweet Pea Repeats
as I am will help us succeed.

Employees who come
into work fresh and energetic everyday are going to out produce workers who
think negatively and easily burn-out when they encounter
defeat.    Upbeat and optimistic employees create a working
environment that is unique, spawns new ideas and, just as important is
enjoyable for the other people involved.

Attention to detail
is crucial or mistakes will be made.  Detail-oriented employees take pride
in their work.  They dot the “i’s”, cross the “t’s”
and get the job done. Having individuals like this would be a plus for Sweet
Pea Repeats.  This could help us by
making sure the store is always clean and presentable, to making sure the
customer and their children enjoy the experience they have while shopping at
our store.

Dependability
would be my next quality.  Having
employees I can depend on a daily basis will mean that I can turn my attention
to other things as needed.  Knowing I
have employees who can assist customers and run the store while I step away to
attend to other business would be a plus.

Being
self-motivated would also be a quality I look for in an employee. I would look
for an employee who can take initiative and get work done with little to no
encouragement. Sheer enthusiasm and interest in the work is often enough to
drive these employees. And this self-motivation goes hand in hand with
confidence.

All my employees will need
to be able to be team oriented.  Having
this dynamic in our store will only help us grow. If customers come in and see
our staff working well together and providing a great shopping experience those
customers will be sure to return.  If
they come in and see the employees keeping to themselves and not working together
it could make for a very dull experience and cause us to lose customers.

Being
flexible would be the finally quality I would like in my employees. Not know
what each day will bring into the store we will all need to be flexible with
our time and how our day flows.  A good employee
will not resist change blindly, but instead embrace it and adapt to it as it
proves necessary for the business. Being able to pick up new skills and adjust
when needed will only help with our store goals.

If
your business does not start well or as planned, what is the first thing you
will change?

The first thing I would do is look at
how I can increase on getting the word out about Sweet Pea Repeats. Embrace and use the most effective online tools such as
Twitter, Facebook, YouTube, and LinkedIn etc. available to broadcast your news.
Even though social networks are essential today we won’t underestimate the
power of other methods to get the word out such as word-of-mouth marketing,
website and internet marketing tools, public relations, blog posts, e-mail,
newsletters, and the old-fashioned but still essential telephone. By doing
everything in my power to get the word out about Sweet Pea Repeats would be the
first step to change.

If this doesn’t
help step up our business the next item I would look at would be our
market.  With business condition always
changing we will need to make sure we keep market research up to date at all
times.  The minute we slip on this will
be the minute we could make a decision based on out of date information.  This could be very detrimental for Sweet Pea
Repeats.

As Sweet Pea Repeats
grows, we will also need to be alert to new problems and priorities. We will
need to make sure we have all the correct systems in place. Investing in the
right systems is an investment that will pay off both short and long term. We
will benefit every day from more effective operations. Then, if we ever decide
to sell the business, demonstrating that we have well-run, efficient systems
will be an important part of proving its value.

As an up and comping small business we
will always need to be open to change. 
If we aren’t this could be the downfall for Sweet Pea Repeats and cause
us to have to close.

How
will you deal with negative comments about your business on social media?

First of all I would sign up for google
alerts.  If I don’t know people are comparing
on a certain sight I won’t be able to try and make things right.

When it comes to social media you will
always have to deal with possible negative comments.  First and foremost be quick to acknowledge
the comment. The reason many
people post negative comments online is because they don’t think they’re being
listened to. Acknowledge the customer’s issue as quickly as possible before it
snowballs and picks up other customers and prospects on the way. Even if you
don’t have an immediate solution just acknowledging the complaint will most of
the time help defuse the issue and hopefully turn the negative one into a
positive one. 

When responding to
a negative comment or complaint try and see if from the customer’s point of
view.  They don’t care about the
logistics of things they just care about what inconvenience it caused
them.  Being able to find out what
happened to the customer, what it meant and, what can be done to make it right
will hopefully help in calming them down and showing them that you do care
about their concern.

Make sure to say sorry to the
customer.  A sincere apology goes a long way. “We’re sorry that you
did not get the service you expect from us on this occasion” is a good start.
Following this up with something tangible such as a  money-off voucher for their next purchase will
also help.

Name
two or three other business ideas you also thought of, and why you did not
choose to develop them in this program.

When thinking about a business to
develop for this program I had a few different thoughts.  The first was an E-commerce site where I
could sell my handmade jewelry and other items. 
This site was created when I was working on my bachelor’s degree.  I made a fair amount of money doing this on
the side for a few years. 

The second idea I had was to develop an
event planning business.  I love to plan
parties and outings for our local Boy Scout group.  I always did the logistics and planning for
our year end event which involved and overnight at the St. Louis Zoo, Science
Center or other place we might have picked. 
This event was and event for our boys and their families.  So it was a very large crowd. 

Then life happened and I ended up having
my daughter in January 2015.  During my pregnancy
I had a few complications which limited me on what I loved to do.  I stopped being able to make my hand stamped
jewelry and the stress of party planning was a no no.  As the months went along and I started to accumulate
items for our soon to be new addition, I realized my house was shrinking
storage wise.

I was trying to be more frugal with this
child and buy more items used or slightly used. 
This is when I started looking at swap shops on Facebook and resale
stores.  As I would visit these stores in
other towns I kept wishing my local area had one.  That’s when the lightbulb went off and Sweet
Pea Repeats was born.

 

 

 

 

 

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